Return Policy

30-Day Return Guarantee
We want you and your pet to be completely happy with your purchase.
If you’re not satisfied, you can return or exchange your item within 30 days of delivery.

To be eligible:

• Items must be unused and in their original packaging.

• Returns must include proof of purchase (order number or receipt).

• To start a return, contact us at 📩 Email: support@petzro.store   
   and include your order number.

Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective. Once we receive and inspect the returned item, we’ll notify you by email and process your refund or exchange promptly.